Shipping Policy
Welcome to ZEPHA. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for details about order processing, delivery times, and shipping charges.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, holidays, or high-demand periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery times may vary depending on your location:
- Inside Bangladesh: 2–5 business days
- International Shipping: 7–15 business days (if applicable)
Please note that delivery times are estimates and may be affected by courier delays, customs processing, weather conditions, or other unforeseen circumstances.
Shipping Charges
- Shipping fees are calculated at checkout based on your location and order size.
- Free shipping may be offered on selected promotions or minimum order amounts.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with tracking information so you can monitor your delivery status.
Incorrect Address
Please ensure that your shipping address is accurate and complete before placing an order. ZEPHA is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delayed or Lost Packages
If your order is delayed or appears lost during transit, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Damaged Items
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging for assistance.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team through our website or email support channel.